The Road to Profit helps you leverage the right resources at the right time to deliver more creative and profitable outcomes for your business.
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AI Academy Put AI to work for customer service
Customer expectations have evolved—fast. Modern service teams can’t afford slow responses, data silos, or repetitive workflows. That’s where AI steps in.
This guidebook explores how generative AI agents and assistants transform customer experience—reducing wait times, increasing satisfaction, and boosting agent productivity by up to 33%. Through real-world examples, discover how leading organizations are using AI to empower teams, optimize contact centers, and deliver faster, more personalised support.
Sponsored by: IBM
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