Customer Experience

Luxury vs. Budget: How Customer Experience Expectations Shift Across Price Tiers

Ishani Mohanty -
Walk into a luxury boutique, and you’ll likely be greeted with a warm smile, a glass of sparkling water, and personalized service that feels...

Voice of the Customer: Why Listening Is the Most Powerful Tool for Improving CX

Ishani Mohanty -
Businesses are always looking to improve their customer experience (CX) in the fast-paced, cutthroat world of today. However, the truth is that listening is...

Ethical Considerations in VoC Data Collection and AI-Driven Insights

Samita Nayak -
As AI-driven VoC programs go mainstream, however, ethical responsibility must be foremost.

Winning Customers with a Superior Digital Experience

Samita Nayak -
A great digital experience isn’t just about looking good—it’s about being fast, intuitive, and personalized.

5 Small Changes That Can Drastically Improve Your Customer Feedback

Ishani Mohanty -
Consumer reviews are a company's lifeblood.

Personalization in the Big Apple: Tailoring Customer Experiences for New York’s Diverse Population

Ishani Mohanty -
Because of the vast range of cultures, languages, and lifestyles in New York City, personalization is an effective strategy for companies trying to establish...

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