AI in Workforce Engagement Management

Many service teams still evaluate random contacts in quality assurance (QA), rely on Erlang calculators in workforce management (WFM), and use leaderboards as their only gamification tool. As such, they must first focus on the fundamentals and lay the foundations of a more efficient workforce engagement management (WEM) strategy. Then, they can begin to layer […]

Create with Confidence On-Demand Webinar

In today’s fast-paced creative landscape, the integration of generative AI into workflows is becoming increasingly prevalent. Are you ready to revolutionize your creative workflows? Watch the webinar and explore where Adobe’s Chief Trust Officer and Chief Technology Officer will unveil a unique approach to responsible generative AI technology development. In this webinar, you’ll: Gain insights […]